Welcome! You can raise a Vertigo Games request from the options provided.
Other questions
Don't see what you're looking for? Select this option and we'll help you out.
Required fields are marked with an asterisk*
{"xsrfToken":"02b3e162b1df1a91319516287e503ff503c4e1c9_lout","branding":{"id":"2","key":"sdazspc","name":"Vertigo Games Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d46a1e","headerLinkHoverBGColor":"#d46a1e","headerBadgeColor":"#d46a1e"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#ff7800","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3ddb50f8-6637-44c8-9b99-b8f8e563a72c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTdmZDRlZC1mZWYwLTQ2NjItYTgxZi1iNzgzNmEwMWQ1YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkZGI1MGY4LTY2MzctNDRjOC05Yjk5LWI4ZjhlNTYzYTcyYyI6WyJyZWFkIl19LCJleHAiOjE3NTE1OTQ3NzgsIm5iZiI6MTc1MTU5NDE3OH0.yFq5u9tLHVJ51mi0mNoRBcxvx5jUwyFiWdV8KcOXh5U&client=c97fd4ed-fef0-4662-a81f-b7836a01d5a6&height=300&mode=fit","bannerMediaApiFileId":"3ddb50f8-6637-44c8-9b99-b8f8e563a72c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sdazspc","projectId":10003,"serviceDeskId":2,"name":"Vertigo Games Support","description":"<p>Welcome! You can raise a Vertigo Games request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Key issues and questions","descriptionHtml":"","callToAction":"Key issues and questions","introHtml":"<p>Choose this if you have questions about keys</p>","icon":10504,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"42","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"13":[10],"3":[42,10,12,16]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VGS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTdmZDRlZC1mZWYwLTQ2NjItYTgxZi1iNzgzNmEwMWQ1YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1OTUzNzgsIm5iZiI6MTc1MTU5NDE3OH0.D_yOss4g2FXXmRI-0gXIw1yeCKZ_naueEINr6IfqFts","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"c97fd4ed-fef0-4662-a81f-b7836a01d5a6","tokenDurationInMins":20}},"reqCreate":{"id":12,"projectId":10003,"issueType":{"id":"10010","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10466,"iconUrl":"https://vertigogames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"A short summary of your issue","descriptionHtml":"<p>A short summary of your issue</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide an as detailed as possible description of the problems you are having.","descriptionHtml":"<p>Please provide an as detailed as possible description of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10036","fieldConfigId":"10162","label":"Game","description":"What game are you experiencing your issue in","descriptionHtml":"<p>What game are you experiencing your issue in</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11002","label":"The 7th Guest","selected":false,"children":[]},{"value":"10076","label":"After The Fall","selected":false,"children":[]},{"value":"10077","label":"Arizona Sunshine","selected":false,"children":[]},{"value":"11008","label":"Arizona Sunshine 2","selected":false,"children":[]},{"value":"11001","label":"Toss!","selected":false,"children":[]},{"value":"11004","label":"Hellsweeper","selected":false,"children":[]},{"value":"11009","label":"The Wizards Dark Times: Brotherhood","selected":false,"children":[]},{"value":"10081","label":"A Fisherman's Tale","selected":false,"children":[]},{"value":"11003","label":"Another Fisherman's Tale","selected":false,"children":[]},{"value":"10748","label":"Maskmaker","selected":false,"children":[]},{"value":"10078","label":"Skyworld","selected":false,"children":[]},{"value":"10079","label":"Skyworld: Kingdom Brawl","selected":false,"children":[]},{"value":"10080","label":"World of Diving","selected":false,"children":[]},{"value":"10798","label":"PathCraft","selected":false,"children":[]},{"value":"10083","label":"Traffic Jams","selected":false,"children":[]},{"value":"10694","label":"Unplugged","selected":false,"children":[]},{"value":"10082","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10034","fieldConfigId":"10165","label":"VR Hardware","description":"What VR device are you using","descriptionHtml":"<p>What VR device are you using</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10096","label":"HTC VIVE","selected":false,"children":[]},{"value":"10097","label":"HTC VIVE Cosmos","selected":false,"children":[]},{"value":"10098","label":"HTC VIVE Pro","selected":false,"children":[]},{"value":"10099","label":"HTC VIVE Pro Eye","selected":false,"children":[]},{"value":"10688","label":"HTC VIVE Pro 2","selected":false,"children":[]},{"value":"10689","label":"HTC VIVE Focus 3","selected":false,"children":[]},{"value":"10100","label":"Oculus Quest","selected":false,"children":[]},{"value":"10124","label":"Meta Quest 2","selected":false,"children":[]},{"value":"10808","label":"Meta Quest Pro","selected":false,"children":[]},{"value":"11005","label":"Meta Quest 3","selected":false,"children":[]},{"value":"10101","label":"Oculus Rift","selected":false,"children":[]},{"value":"10102","label":"Oculus Rift S","selected":false,"children":[]},{"value":"10712","label":"iQIYI Qiyu 3","selected":false,"children":[]},{"value":"10714","label":"iQIYI Dream","selected":false,"children":[]},{"value":"10713","label":"Pico neo 3","selected":false,"children":[]},{"value":"11006","label":"Pico 4","selected":false,"children":[]},{"value":"10103","label":"PSVR","selected":false,"children":[]},{"value":"11007","label":"PSVR2","selected":false,"children":[]},{"value":"10104","label":"Valve Index","selected":false,"children":[]},{"value":"10105","label":"Windows Mixed Reality","selected":false,"children":[]},{"value":"10106","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10035","fieldConfigId":"10139","label":"Platform","description":"What platform are you using","descriptionHtml":"<p>What platform are you using</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10022","label":"Steam","selected":false,"children":[]},{"value":"10023","label":"Oculus Store","selected":false,"children":[]},{"value":"10071","label":"Playstation","selected":false,"children":[]},{"value":"10024","label":"Microsoft Store","selected":false,"children":[]},{"value":"10063","label":"Viveport","selected":false,"children":[]},{"value":"10710","label":"iQiyi","selected":false,"children":[]},{"value":"10711","label":"Pico","selected":false,"children":[]},{"value":"10070","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10038","fieldConfigId":"10142","label":"Country","description":"Your current country","descriptionHtml":"<p>Your current country</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Additional files to send our way (Output Logs, screenshots DxDiagnostics, etc)","descriptionHtml":"<p>Additional files to send our way (Output Logs, screenshots DxDiagnostics, etc)</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/12","calendarParams":{"firstDay":1,"date":"2025-07-04T03:56:18+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTdmZDRlZC1mZWYwLTQ2NjItYTgxZi1iNzgzNmEwMWQ1YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1OTUzNzgsIm5iZiI6MTc1MTU5NDE3OH0.D_yOss4g2FXXmRI-0gXIw1yeCKZ_naueEINr6IfqFts","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"c97fd4ed-fef0-4662-a81f-b7836a01d5a6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}